Legal
Last updated October 1, 2026
We want every visit to feel worth it. If you’re not satisfied with your purchase, you can request a full refund within 30 days of your order date — no hoops, no hard feelings. This applies to single visits and to the first visit of the 8-Visit Program alike.
Refunds are processed by our payment provider, Paddle. To request one, visit paddle.net with your order details, or contact our team and we’ll help you through it:
Once approved, refunds are returned to your original payment method. Paddle handles the transaction on our behalf.
Plans change, and we’d rather move your visit than lose it. If your confirmed time no longer works, call us and we’ll find a new time at no charge. Giving us as much notice as you can helps us offer the slot to someone else, but asking to reschedule never affects your refund rights.
In CARPA 8, only the first $197 session is paid at checkout. The same card is charged $197 automatically after each of the next seven completed sessions. There is nothing to refund for sessions you haven’t had — you will not be charged for a session that does not take place.
If you scheduled by phone and paid in person by check, refunds are handled directly by us. Call (646) 868-2028 within 30 days of your payment and we’ll arrange it.